Visit West is looking for a Membership Administration Assistant to join the team.

Job title: Membership Administration Assistant - Visit West

Department: Membership & Commercial

Reports to: Head of Commercial & Industry Engagement

Hours of work: Full-time, 37 hours per week - We are also willing to consider candidates interested in part time hours (30 hours per week).

Salary: £24,242.40 (from 1st April 2026 this will increase to £25,877.80)

Location: West of England

Application deadline: Wednesday, 31 December

How to apply: If this sounds like the right opportunity for you, please complete this Equal Opportunities Form and submit a copy of your CV along with a covering letter to HRteam@businesswest.co.uk before the closing date of 31 December. Interviews will be held on 9 January in central Bristol.

Please send any questions through to Kathryn Davis: kathryn.davis@visitwest.co.uk

Summary of position:

As the Local Visitor Economy Partnership for the West of England, Visit West operates on a not-for-profit basis, and is the lead organisation for developing and promoting the region's Visitor Economy. It delivers a range of services and benefits to the tourism, hospitality and leisure industry through its membership programme.

The Membership Administration Assistant will be an advocate and champion for the tourism industry in the West of England, working with and supporting businesses in Bristol, Bath and the surrounding area.

The ideal candidate will have great communication and interpersonal skills and a positive ‘can-do’ attitude. Visit West’s Membership Administration Assistant needs to be enthusiastic, organised, self-motivated and efficient with a good working knowledge of programmes such as MS Office.

Visit West’s main office is in central Bristol. There is some travel required within the area, but the role offers opportunities for flexible working hours and location.
Please refer to the job description for further details. 

The Benefits:

- £24,242.40 (from 1st April 2026 this will increase to £25,877.80)

- BHSF health cash plan scheme

- Pension

- Life cover (x4 salary)

- 25 days’ holiday plus Bank Holidays (rising to 29 days after 5 years’ service)

- Your birthday day off every year

- Length of service awards  

- Cycle to work scheme 

- Employee Assistance Programme  

- Pension - employer contributions up to 8% 

Primary Responsibilities:

1. Keeping membership records up to date and organised
2. Sending annual membership renewals to members, including working with the external finance team to raise invoices, and acknowledging payment
3. Supporting members with enquiries regarding their membership, and actioning updates to their website listings.
4. Creating new member listings for consumer websites
5. Supporting Visit West’s events for members
6. Uploading job vacancies to the Visit West website and basic web updates via a content management system
7. Supporting administrative tasks for projects, including Skills Bootcamps
8. Working with the internal team and external finance team to manage day-to-day invoices and administration

Personal Specification:

Essential

- Excellent interpersonal, communication and time management skills

-  A team player who is also self-motivated and happy to work on individual projects.

- Friendly and enthusiastic with good initiative.

- Competent using MS Office.

- Interested in working in a dynamic fast-paced environment.

Desirable

- Experience of working within the travel, tourism or hospitality sectors

- Experience using a CRM system to input, extract and analyse data.

- Good knowledge of the visitor economy in the West of England.

If this sounds like the right opportunity for you, please submit a copy of your CV, covering letter and a completed Equal Opportunities Form to HRteam@businesswest.co.uk before the closing date of 31 December. Interviews will be held on 9 January in central Bristol.