Whether you’re just starting your accessibility journey or looking to build on your existing efforts, this section provides guidance, resources, and support you need to create a welcoming environment for all visitors.
These resources are being added to and amended regularly, if you know of something that we should include here, please get in touch.
Visit England Accessible and Inclusive Tourism Toolkit | Opportunities | Local Accessibility Case Studies | Key accessibility features questionnaires | Detailed Access Guides | Become a disability confident employer | Government Disability Action Plan | Local Support Networks | Further Resources
Visit England Accessible and Inclusive Tourism Toolkit
VisitEngland has produced an extensive Accessible and Inclusive Tourism Toolkit for businesses to help them cater to a wider range of customers with disabilities. The toolkit provides practical guidance on various aspects of accessibility, including customer service, physical environment, and inclusive employment.
We have have highlighted some of the key aspects of the toolkit here but we thoroughly reccomment you take the time to reas the full version.
Opportunities
Explore current opportunities below to enhance your business and ensure every visitor feels welcome:
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Read our 'quick wins' to get started with improving accessibility' blog - COMING SOON!
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Access Guides from AccessAble - Details TBC
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Bristol, Bath and Somerset Tourism Awards -Accessible and Inclusive Tourism Award (VE): Find out how you can be recognised for your commitment to accessible tourism. Learn more here
Local Accessibility Case Studies
Hear from tourism and hospitality businesses across the West of England as they share how they’ve made their venues more accessible and inclusive — from adapting ancient buildings and installing Changing Places toilets, to supporting neurodiverse visitors, staff training, and creating welcoming experiences for all. Each case study highlights practical changes, reflections, and the real difference accessibility can make.
Key accessibility features questionnaires
Visit West, alongside VisitEngland and Access and Inclusion UK, have been working to improve the accessibility information provided to visitors to our region. In order to do this effectively, we need to update information about what you, as businesses offer and how we can showcase that information to visitors and customers.
Detailed Access Guides
AccessAble Detailed Access Guides
More details coming soon about how to commission a detailed access guide will be available here soon.
- Take a look at the current detailed access guides currently available in Bristol, or search for venues in Bath & North East Somerset, North Somerset and South Gloucestershire here.
Euan's Guide Detailed Access Guides
EuansGuide.com is a disabled access review website, with the aim to empower disabled people by providing information that will give confidence and choices for getting out and about. You can find out more about how to list your organisation on the website, and in turn you'll be helping disabled people find great places to go.
Become a disability confident employer
Find guidance about signing up for the Disability Confident scheme, and how it can help your business. Signing up to Disability Confident Committed (Level 1) is straightforward and will only take a few minutes.
Government Disability Action Plan
Read about how the government wants to make this country the most accessible place in the world for disabled people to live, work and thrive, addressing and removing the barriers which prevent them from reaching their full potential.
Local Support Networks
WECIL - Disability Inc
WECIL - Disability Inc offer a range of services tailored to your business to help your organisation, team and workplace be as accessible and inclusive as possible. Their training, access support and consultancy will help you become a diverse, inclusive and dynamic business.
Bristol Autism Support
Bristol Autism Support are a registered charity which exists to provide support, advice and information to parents and carers of autistic children, diagnosed or suspected, in Bristol, South Gloucestershire, North Somerset and BaNES. They offer auditing services, visiting venues and services and discussing approaches to accessibility.
The Hive Avon
The Hive Avon supports adults with learning disabilities and autistic adults across Bristol and South Gloucestershire to become more independent and lead great lives. They provide support and information including auditing services, visiting venues and services and discussing approaches to accessibility.
Further Resources
VisitEngland has produced an extensive Accessible and Inclusive Tourism Toolkit for businesses to help them cater to a wider range of customers with disabilities. The toolkit provides practical guidance on various aspects of accessibility, including customer service, physical environment, and inclusive employment.
Guidance about signing up for the Disability Confident scheme, and how it can help your business.
