Visit West is looking for a Membership Manager (maternity leave cover) to join the team.   

Job title: Membership Manager - Visit West

Department: Membership & Commercial

Reports to: Head of Commercial & Industry Engagement

Hours of work: 30 hours per week Flexible which days / hours

Salary: £30,000 to £31,990 FTE depending on experience

Location: West of England

Application deadline: Friday 5th December

How to apply: Please submit a copy of your CV, covering letter and a completed Equal Opportunities Form to HRteam@businesswest.co.uk before the closing date of 5 December. Interviews will be held on 11 December in central Bristol.

Summary of position:

Visit West is the Local Visitor Economy Partnership for the West of England. Operating on a not-for-profit basis, it’s the lead organisation for developing and promoting the regions Visitor Economy. It delivers a range of services and benefits to the tourism, hospitality and leisure industry through its membership programme. The Membership Manager will be an advocate and champion for the Visitor Economy, working closely with businesses across the West of England to promote Visit West’s membership offer. This will include working with prospective and current members, via personal face – face visits, email and phone calls.

The Membership Manager is responsible for generating new leads, managing the process for new members joining and the first point of contact for member enquiries.

The post holder will support a programme of member events and contribute to the development of Visit West membership programme, ensuring it remains current and continues to offer maximum value.

The ideal candidate will have excellent interpersonal skills, and a good initiative for sales. A positive ‘can do’ attitude is essential, along with a genuine interest in the Visitor Economy and the businesses who make up this exciting sector.

The ideal candidate will be a fast learner and keen to develop their knowledge of sales and marketing within a tourism environment.

The post holder will need to be organised and efficient. A working knowledge of programmes such as MS Office and experience in using CRM systems is important.

The Benefits:

- £30,000 to £31,990 FTE depending on experience

- BHSF health cash plan scheme

- Pension

- Life cover (x4 salary)

- 25 days’ holiday plus Bank Holidays (rising to 29 days after 5 years’ service)

- Your birthday day off every year

- Length of service awards  

- Cycle to work scheme 

- Employee Assistance Programme  

- Pension - employer contributions up to 8% 

Primary Responsibilities:

1. To be the first point of contact for all member enquiries and correspondence.

2. To regularly contact new and established members to ensure that the opportunities provided through membership are being maximised.

3. To identify new prospects and membership opportunities.

4. To manage the administration process for new members.

5. To support the development of a programme of member events.

6. To ensure the CRM is maintained to a high standard.

7. To promote Visit West campaigns and advertising opportunities to members.

Personal Specification:

Essential

Excellent interpersonal, communication and time management skills

Ability to contribute effectively to group activity

A team player who is also self-motivated and happy to work on individual projects

Friendly and enthusiastic with good initiative

Competent using MS Office

Interested in working in a dynamic fast-paced environment

Desirable

Experience of working within the travel, tourism or hospitality sectors

Experience using a CRM system to input, extract and analyse data.

Experience working within a sales team and a proven track record of achieving sales targets

Good knowledge of the visitor economy in the West of England

If this sounds like the right opportunity for you, please submit a copy of your CV, covering letter and a completed Equal Opportunities Form to HRteam@businesswest.co.uk before the closing date of 5 December. Interviews will be held on 11 December in central Bristol.