Creative Community Officer at Tobacco Factory Theatres

Creative Community Officer
Annual Salary/Fee: £27,295 (pro rata) per annum paid monthly in arrears.
Contract: Part Time (0.6 FTE), fixed term 18 month
Hours: 24 hours per week.Occasional evening and weekend work may be required.

The Creative Community Officer is responsible for the delivery of Tobacco Factory Theatres year-round programme of creative and community activity; from our regular Adult Programme (Factory Singers, Writing Lab, Acting Lab) to our Community Performances, from our emerging programme for Older People (from Filwood, Hartcliffe, Knowle West) and pro-active relationship building across the City.

This is a three day per week position (24 hours per week; one of these days a Wednesday). Regular evening and weekend work will be required which will involve practical assistance for these activities when necessary.

Key Responsibilities

Programme coordination and delivery

• Work alongside the Artistic Director to coordinate a balanced, viable and quality programme of enriching activity; being mindful of barriers to access, ethical programming and organisational capacity.

• Act as lead contact for all participants, gatekeepers, artists and beneficiaries; developing clear systems of communication.

• Ensure all elements in the Creative Community programme are managed and run both expertly and safely for participants, workshop leaders, assistants and volunteers. These include; our ongoing adult offers, emerging wrap around and civic programme.

• Support practitioners in planning of sessions to ensure activities are well prepared, resourced and sit within the remit of Tobacco Factory Theatres as an organisation.

• With the Artistic Director, root expectations and limitations of each project making sure the work resonates with TFT’s wider organisational ambitions and programme.

• Be able and active in the occasional delivery of sessions when appropriate. Being the first point of call when cover is required for sessions.

• Ensure appropriate levels of behavioural support, pastoral care, financial support and resourcing of assistance for those in need.

• To embed best practice regarding Access, Equality, Inclusion, Diversity and Belonging into all projects within your care.

• Ensure Tobacco Factory Theatres policies are embedded into the delivery of the work; these are active, live documents and ensure we are always aiming for the very best practice.

• Ensure ongoing administration of these programmes; including welcome letters, attendance registers, contact/ medical information, equality monitoring, allocation of bursaries, room booking, participant/ gatekeeper databases, exit conversations and make sure all record keeping is compliant with GDPR.

• Work with the Sales team to market opportunities (as well as passing on offers to project participants), on sale events and make sure website copy, images and stories are updated and of high quality.

• Take day to day responsibility to communicate activity and deadlines to the whole organisation through team meetings and email. Outlining impact on wider team when appropriate.

Partnerships

• Develop and maintain relationships with external partners/ gatekeepers (with particular focus to South Bristol) to support best practice in this field, supporting improved delivery and recruitment of beneficiaries across the programmes.

• Actively support access, inclusion and diversity, promoting equality and a sense of belonging to all participant 

Monitoring and Evaluation

• Ensure all projects are well evaluated through qualitative and quantitive data.

• Use SMART targets, set out in business plan as anchors of assessment and improvement.

• Write reports which include statistical and qualitative data for trustees, funders and others as required.

• Actively seek fresh ways to evaluate; both with peers and academic leaders in this field.

Finance and Fundraising

• Work with Artistic Director and Executive Director to create realistic budgets; which this role ensures are systematically held and accountable throughout the year.

• Fundraise, hand in hand with the Artistic Director for projects within the Get Involved programme as appropriate. Work to subsidise the programme and increase opportunities for those facing barriers to engagement

Recruitment

• Maintain the workshop leader and assistant database. 

• Work with the Artistic Director to appoint workshop leaders and assistants. 

• Contract, induct and line manage workshop leaders and assistants – scheduling meaningful opportunities to reflect, monitor progress and implement any improvements for both parties.

• Coordinate training (both in house and external) to all those line managed by this role.

• Ensure DBS & Safeguarding protocol is followed.

Operational responsibilities

• Acts as lead Safeguarding and Child protection Representative – undertaking regular training (provided), updating policies and risk assessments in accordance to training and expert advice.

• Regularly update risk assessments, in TFT template for each activity that relates to young people’s programme.

Person Specifications

All applications will be considered.

Whilst we welcome applications from people of all backgrounds, we encourage applications from people whose identities or backgrounds are under represented in our organisation, including those who face barriers to opportunities, people from working class backgrounds, people from the LGBTQIA+ community, and people from Black, Asian, traveller, mixed heritage or other global majority backgrounds.

If this applies to you, please refer to this in your application and we will guarantee an interview if you meet the criteria listed in ‘We would like to hear from you’.

We would like to hear from you if you have these core attributes required for the role;

• Experience in coordinating and delivering participatory arts or community programmes.

• Strong organisational skills, including project planning, scheduling, administration and multitasking across multiple activities.

• Experience working with community groups and underrepresented audiences, particularly in areas of social or economic disadvantage.

• Demonstrated commitment to access, equity, inclusion and diversity in creative settings.

• Excellent interpersonal and communication skills for liaising with artists, community members, stakeholders and internal staff.

• Line management experience of freelance practitioners, volunteers or support staff.

• Experience of safeguarding and pastoral care, ideally with vulnerable adults and/or young people.

• Budget management skills, especially monitoring budgets.

• Knowledge of evaluation techniques (both qualitative and quantitative) and the ability to collect and report on data effectively. 

You might also have these desirable skills as well. These will strengthen an application but are not mandatory.

• Experience in arts fundraising or writing funding applications.

• Experience in direct facilitation of creative community workshops.

• Familiarity with South Bristol communities and networks.

• Experience with arts marketing tools and platforms (e.g., website updates, social media, newsletters).

• Knowledge of Tobacco Factory Theatres’ mission, values and community ethos. 

Application Process 

Please see the Jobs and Experience - Tobacco Factory Theatres page on our website for the job pack and application process.

For any queries please email recruitment@tobaccofactorytheatres.com with the subject ' Creative Community Officer'.

Application Deadline: 10:00 AM, Thu 20 Nov 2025

Interview dates: Mon 01 Dec 2025

Anticipated Start Date: ASAP