Documentation Specialists at Business West

Post: Documentation Specialists

Salary: £25,500 to £26,500 depending on experience

Hours: 37 hours

Application deadline: 9:00am September 15th 2025

Contact details: HRteam@businesswest.co.uk
 

Business West helps companies grow, innovate and export. Everything we do contributes to making the South West the best place to live, learn and work. We have a proven track record of connecting people, public bodies and private companies to nurture a more productive and inclusive business landscape.

We are recruiting International Trade Documentation Specialists to join our award-winning team of 20 dedicated experts based at Leigh Court in Bristol on a full-time basis.

This is a fantastic opportunity to expand your skills in a people-focused business and build a fulfilling career in international trade.
 

We have three exciting roles available:

1. Documentation Specialist – processing Certificates of Origin, commercial invoices, and other export documentation.

2. ATA Carnets Specialist – focusing on processing ATA Carnets for temporary exports.

3. ATA Carnet Claims Specialist – managing overseas customs claims relating to ATA Carnets and supporting Carnet processing.
 

The Roles

In all three positions, you will assist customers with their export documentation needs, ensuring accuracy, compliance, and exceptional customer service.
 

Key responsibilities across the roles include:

- Undertaking training with Business West and the British Chambers of Commerce (and the UK National ATA Carnet Organisation where relevant) to become an authorised signatory.

- Processing and issuing export documentation, liaising with freight forwarders, embassies, consulates, and other third parties.

- Responding promptly and effectively to customer enquiries via phone, email, and in person.

- Prioritising workloads to meet strict deadlines while maintaining high accuracy.

- Supporting exporters using electronic certification systems (SGS Ecert).

- Handling incoming applications, correspondence, and post.
 

Additional role-specific responsibilities:

- ATA Carnet Specialist – Thoroughly check, process, and issue ATA Carnets in both printed and digital formats; carry out discharging procedures for returned Carnets.

- ATA Carnet Claims Specialist – Deal with and respond to claims from foreign customs promptly; advise customers on best practices to prevent claims; maintain detailed claim records.

Click here to find out more about the different documents we process: https://www.businesswest.co.uk/export

About You – Key Skills and Experience

- Proven experience in administration or customer service.

- Experience processing accurate documentation/forms.

- Strong attention to detail and ability to work at speed.

- Ability to maintain accurate records and adhere to strict deadlines.

- Excellent written and verbal communication skills.

- Confident user of Word, Excel, Outlook, Teams, and CRM systems.

- Willingness to undertake relevant training and qualifications.

- Knowledge of export processes/procedures and international trade terms is an advantage but not essential — full training will be provided.

What We Offer

- £25,500–£26,500 depending on experience, plus £1,000 increase after successful probation and completion of training.

- BHSF health cash plan scheme.

- Pension – employer contributions up to 8%.

- Life cover (x4 salary).

- 25 days’ holiday plus bank holidays (rising to 28 after 3 years).

- Birthday day off each year

- 2 paid volunteer days each year.

- Subscription to Headspace.

- Cycle to work scheme.

- Enhanced parental leave.

 

How to Apply

Please download the full application pack which includes the job description, company information, and an equal opportunities form:

Job Opportunities | Business West

To apply, please upload via our website:

- Your CV.

- A covering letter answering:

1. Why would you like to work for Business West?

2. Why do you think you would be a good International Trade Documentation Specialist?

3. Please provide an example of when you successfully worked as part of a team.

- A completed equal opportunities form.

 

Closing date: 9.00am on Monday 15th September 2025

We are a Disability Confident committed employer. If you require reasonable adjustments during the recruitment process, please contact hrteam@businesswest.co.uk. If you need any help or assistance completing the application process, please let us know and we will be happy to help you.

Business West is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Location: 

Leigh Court, Bristol Bristol, BS8 3RA