Administrators at Business West

Post: Administrators

Salary: £25,500 to £26,500 depending on experience

Hours: 37 hours

Contact details: HRteam@businesswest.co.uk

Location: Leigh Court, Bristol BS8 3RA
 

Business West helps companies grow, innovate and export. Everything we do contributes to making the South West the best place to live, learn and work. We have a proven track record of connecting people, public bodies and private companies to nurture a more productive and inclusive business landscape.

We are recruiting for 3 Administrators to join our award-winning team of 20 dedicated experts based at Leigh Court in Bristol on a full-time basis.

This is a fantastic opportunity to expand your skills in a people-focused business and build a fulfilling career in international trade.
 

The Role

As an Administrator in our International Trade Documentation Team, you will assist customers with their export documentation needs, ensuring accuracy, compliance, and exceptional customer service.
 

Key responsibilities:

• Undertaking training with Business West and the British Chambers of Commerce (and the UK National ATA Carnet Organisation where relevant) to become an authorised signatory.
• Processing and issuing export documentation, liaising with freight forwarders, embassies, consulates, and other third parties.
• Responding promptly and effectively to customer enquiries via phone, email, and in person.
• Prioritising workloads to meet strict deadlines while maintaining high accuracy.
• Supporting exporters using electronic certification systems (SGS Ecert).
• Handling incoming applications, correspondence, and post.

Click here to find out more about the different documents we process: https://www.businesswest.co.uk/export

 

About You – Key Skills and Experience

• Proven experience in administration or customer service.
• Experience processing accurate documentation/forms.
• Strong attention to detail and ability to work at speed.
• Ability to maintain accurate records and adhere to strict deadlines.
• Excellent written and verbal communication skills.
• Confident user of Word, Excel, Outlook, Teams, and CRM systems.
• Willingness to undertake relevant training and qualifications.
• Knowledge of export processes/procedures and international trade terms is an advantage but not essential — full training will be provided.

What We Offer

• £25,500–£26,500 DOE, plus £1,000 increase after successful probation and successful completion of training.
• BHSF health cash plan scheme.
• Pension – employer contributions up to 8%.
• Life cover (x4 salary).
• 25 days’ holiday plus bank holidays (rising to 28 after 3 years).
• Birthday day off each year
• 2 paid volunteer days each year.
• Subscription to Headspace.
• Cycle to work scheme.
• Enhanced parental leave.

How to Apply

Please visit Administrators | Business West for further details and application pack. Please download the full application pack which includes the job description, company information, and an equal opportunities form.

To apply, please upload via our website:

- Your current CV.

- A covering letter telling us why you would like to work for Business West and outlining your skills and experience.

- A completed equal opportunities form.

We are a Disability Confident committed employer and welcome applications from all backgrounds. If you require reasonable adjustments during the recruitment process, please contact hrteam@businesswest.co.uk.

Business West is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.