Customer Service & Sales Administrator at Mendip Activity Centre

Location: Mendip Activity Centre, Churchill
Department: Sales and Customer Service
Reporting to:  Business Services Manager
Contract:  Permanent
Salary: £26,500
Hours: Full time (37.5 hours/week), including one weekend per month. 

 

Join the Heart of Our Customer Experience  

Are you an organised people-person who loves variety? Do you thrive in a fast-paced environment and enjoy delivering top-notch service?  
 

We’re looking for a warm, confident and capable Customer Service and Sales Administrator to join our growing team. You'll be the first point of contact for many of our customers by phone, email, and online chat. You’ll help them book memorable experiences across our family of adventure brands.  
 

From schools to families, you’ll help people find the right activity, build relationships with regular clients, and keep everything running smoothly behind the scenes.  

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Your day-to-day role

• Chat with customers to understand their needs and match them with the right activity or package  
• Manage bookings, enquiries and emails with speed, accuracy and warmth  
• Support the team with scheduling and admin tasks to keep the business running efficiently  
• Work closely with colleagues to ensure effective communication of the resourcing needs to deliver high-quality adventurous activities and experiences.  
• Ensuring existing loyal clients are treated respectfully and to the highest of standards   

This is a varied, people-focused role in a business that values excellent service, quick thinking, and positive energy.  

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The role would suit someone  who:

• Loves helping people and can communicate clearly, confidently and kindly  
• Is naturally organised, efficient, and unflappable under pressure  
• Has excellent written and verbal communication skills  
• Enjoys working in a small, friendly team where everyone gets stuck in  
• Has strong IT skills and is confident using booking systems and shared calendars  
• Can sell with integrity, matching people with experiences that genuinely suit their needs  

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​​What we offer

• Friendly, inclusive team culture
• Free skiing/snowboarding and activity perks for friends & family
• Discounts on our campsite and café-bar
• Ongoing training and development opportunities
• A beautiful workplace in the Mendip Hills
• The chance to be part of a mission-led company that values its people

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About Mendip​​​

Founded in 1987, Mendip Activity Centre is an award-winning, independently owned outdoor centre offering over 20 exciting activities - from Caving to Skiing - set in the stunning Mendip Hills National Landscape near Bristol.

We’re a proud part of Mendip Adventure, which includes Mendip Basecamp, SUP Bristol, and our Outdoor Instructor Training programmes. We’re also custodians of nature, committed to sustainable outdoor education and adventure for all.

At Mendip, you’re not just doing a job-you’re helping people connect, grow, and thrive through adventure. Come and be part of the Mendip family.
 

How to Apply

Apply at Customer Service & Sales Administrator | Jobs | Mendip Activity Centre. If you’re unsure whether we’re right for you, please get in touch for a chat or a visit. Email jobs@mendip.co.uk to discuss this further.