Operation Admin Team Leader at We The Curious

About the role: 

This is a customer orientated role – so an ability to listen and offer excellent customer service is essential. 

You will be comfortable communicating with many different audiences, from teachers to We The Curious members, to potential visitors who have never been to the venue before.

The role offers a varied workload from sharing general information about We The Curious, supporting the booking process for schools and individuals, to resolving customer service and booking issues, as well as supporting internal projects when necessary.​

You will be responding to queries via email and over the phone, and using Customer Relationship Management (CRM) software on daily basis.

Within the role you will be supporting the Bookings and Memberships Manager oversee the Ops Admin team. 

As a Team Leader you will communicate well: ensuring information is shared at the right time, creating a space for team feedback, fostering a supportive work environment, and encouraging team members in their successes and career progression.

Key details:

Salary: £24,600 per annum

Contract: Permanent

Working hours: Full time 37.5 hours a week. ​This role will require occasional weekend working to cover events.

Deadline for applications: Thursday 16th November at midnight

Start date: Week commencing Monday 15th January 2024.

If you are interested in applying for this role and would like to find out more, please see the full job description here.