Visit West Complaints Form

Use this form to tell us about a complaint you may have about Visit West, or one of our brands (see our privacy policy for a full list of our brands). 

This complaints form relates to our complaints policy which can be found here.

Submitting Your Form

You can submit this form to us:

• Online: via the following form.

• By Email: Complete this form, save a copy to your computer and email it together with any supporting documents to DataProtection@VisitWest.co.uk.

• By Post: Complete this form, print a copy and post it together with any supporting documents FAO 'Data Controller' at Visit West Ltd, Leigh Court Business Centre, Pill Rd, Abbots Leigh, Bristol, BS8 3RA.

1. Your details

• Title:

• Name:

• Address:

• Postcode:

• Telephone:

• Email:

• Your connection to Visit West (for example, website visitor, representative of a member organisation or employee):

If you are completing this form on behalf of someone else, please include their details.If they would like us to communicate with you on their behalf, we will need them to confirm this in writing

2. What did Visit West do Wrong?

Tell us what you think we have done wrong.If you think Visit West should have acted or treated you differently, please explain how.

3. Does your complaint relate to Visit West's processing of your personal data?

Please share your concerns about how we have processed your personal data, including if your complaint relates to any data subject rights requests you have made.

4. When did this happen? 

Please explain when this happened.

5. Visit West Brand and Staff

Please give the names of the relevant Visit West brand(s) that your complaint relates to.Please also give the names of any Visit West staff you dealt with.

6. Declaration

I confirm the information I have provided is to the best of my knowledge accurate

I understand that Visit West will electronically store this complaint and documents I have provided, together with any other communications and information relating to my complaint, in accordance with Visit West Limited's privacy policy